Privacy Policy

This Privacy Policy explains how Shutter Essence handles personal data in connection with its website and small event photography services. It follows the data lifecycle from collection through use, sharing, retention, and deletion.

Policy guidance

This introduction summarizes the subjects addressed in the policy and points to related internal guidance.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel

Data handling overview

How information is collected and how cookies are used

This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.

01
Collected data

Data We Collect

Depending on how you interact with Shutter Essence, we may process your name, email address, phone number if you provide it, inquiry message, shoot requirements, preferred date and session details, and limited technical data such as server request metadata and browser or device information.

We collect only the details needed to assess an inquiry, arrange coverage, and deliver the agreed gallery.
02
Data sources

How We Collect Data

We receive personal data from contact form submissions, email, phone calls, and booking-related communications. We also collect certain technical information automatically when the website is accessed, including data needed for security, delivery, and basic site operation.

Most information comes directly from you, while technical data is generated when you use the website.
03
Cookie types

Cookie Types

We use cookies that support essential site operation and remember privacy preferences. We do not confirm the use of analytics or marketing cookies on this website.

Only essential and preference cookies are confirmed for this website.
04
Cookie controls

Cookie Controls

You can manage cookies through your browser settings and, where available, adjust privacy preferences on the site. If you block essential cookies, some parts of the website may not function as intended.

Cookie controls are limited to essential functions and preference handling.
01

Why We Use Data

We use personal data to respond to enquiries, review event details, prepare quotes, confirm bookings and access arrangements, manage communication, deliver the private gallery, maintain website security, and support technical operation. We may also use data to keep records, handle disputes, and meet legal or accounting obligations.

Processing is limited to the purposes needed for enquiry handling, service delivery, and site security.
02

Service Providers

We may share personal data with trusted service providers that help us operate the website, process communications, support technical delivery, or store business records. These parties are expected to use the data only for the services they perform for us and to handle it with appropriate confidentiality.

Operational sharing is restricted to service providers that support the website or delivery process.
03

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties where required to comply with legal obligations, enforce our rights, respond to lawful requests, or protect the security and integrity of the website and our records.

Disclosure is limited to situations where the law or a valid process requires it.
User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where the data is no longer needed or where another lawful basis does not require retention. We may need to verify your identity before acting on a request.

Your rights are handled through a practical review process and may depend on the context of the request.
Requests

How to Make a Request

To make a privacy request, provide enough detail for us to identify the relevant data and understand the action you want us to take. We may ask for additional information to confirm identity, protect against misuse, and determine whether the request can be completed in full or in part.

Requests are assessed against the information we hold and the legal basis for keeping it.
Data Retention

Retention and Deletion

We retain personal data for the period needed to respond to enquiries, manage bookings, provide the agreed service, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed for those purposes, we delete it or de-identify it where appropriate.

Data is kept only for as long as it serves the stated purpose or a legal requirement.
Policy Updates

Policy Changes

If we make material changes, we will update the policy on the website and may use reasonable notice where the change affects how personal data is handled. The version in force is the one published at the time you use the site.

We review this policy when our practices, services, or legal obligations change.

Contact Details

Email contact
contact@maidphrasedoor.study
Telephone contact
+27 71 192 6888
Postal address
23 Blue Jay Street, Reyno Ridge, eMalahleni, 1049
Privacy enquiries